![]() If you forget your password you will lose access to all Your Files unless you have exported a Recovery Key.ĥ.6 When you delete one of Your Files it will be made inaccessible, marked for deletion and removed when the next appropriate file purging process is run, subject to any retention specifically allowed under this Policy or our ToS. You should download Your Files prior to termination of services including where the administrator of a business account, within which you have used the services, terminates that business account (see clause 12 below). We do not make any guarantees that there will be no loss of data or the services will be bug free. None of Your Files are stored in, or made available from, the United States of America.ĥ.5 We keep Your Files while you are subscribed to our services but subject to our suspension and termination rights set out in our ToS. Your Files are therefore not personal data under the GDPR (or “personal information” as we refer to it under the New Zealand Privacy Act 1993) since they are never held by Mega in a form that is information about an identified or identifiable natural person.ĥ.3 We collect Your Files because that is necessary for us to provide our end-to-end encrypted cloud storage and collaboration services that you contract for when you agree to our ToS.ĥ.4 Although Your Files are not personal information within our system because you have encrypted them, you should know that we store Your Files and make them available from servers that are owned and controlled by us, in secure facilities in Europe or in countries (such as New Zealand) that the European Commission has determined to have an adequate level of protection under Article 45 of the GDPR, depending where you are based. They are never received, stored or otherwise dealt with by us in unencrypted form because any decryption takes place only on your device or that of another user to whom you have provided the file/folder links and keys that are created when you give them access. In relation to metadata, see the section of this Policy specifically covering Account Data.ĥ.2 All Your Files remain encrypted at all times while they are on our system. We gather a small amount of metadata about the type of file, but that does not disclose the content or information that the file contains. We also generate and store encrypted previews of images, videos and certain other types of file. The following specific terms apply:ĥ.1 When you upload a file, it is already encrypted at your device, so we do not know whether it is personal to you or someone else, relates to a business or some other organisation, or what it contains. This covers the data that is collected and generated by our systems when anyone browses our website.ģ.6 The “General Terms” section, which applies to all our services and all types of data.Ĥ The GDPR provides rights to European users, but, as a leading privacy company, we make the GDPR protections and rights available to all our users globally in respect of their personal data (or “personal information” as we refer to it in New Zealand), wherever you may live.ĥ This is the section of this Policy that covers the actual encrypted files that you upload, access and share using our services (“Your Files”). This covers the metadata that is collected and generated by our systems when you use our services, and the information that you provide to us when you register and communicate with us.ģ.5 The “Website Usage Data” section. This covers the encrypted text, voice and video chats you engage in using our services.ģ.4 The “Account Data” section. This covers the actual encrypted files that you upload, access and share using our services.ģ.3 The “Your Chats” section. Words and phrases which are defined in our Terms of Service (“ToS”) have the same meanings when they are used in this Policy.ģ.2 The “Your Files” section. ![]() Mega Limited (New Zealand company number 4136598) (“we”, “us” or “our”) of Level 21, Huawei Centre, 120 Albert Street, Auckland, New Zealand is the data controller under the GDPR of all other personal information.Ģ This Policy is divided into five sections to make it easier for you to see which provisions apply to different types of data. ![]() You are the data controller under the GDPR of the personal information you provide to us as part of your Account Data (see below). It includes collection, storage, and all of the ways we use, and allow you to use, personal information, when we provide our services. ![]() The term “processing” is used as defined in the GDPR. “Personal information” is the New Zealand term for “personal data” as defined in the European Union’s General Data Protection Regulation EU2016/679 (“GDPR”). 1 This Policy governs our processing of your personal information and the way in which we deal with other data that is not personal information. ![]()
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